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This policy applies only to orders purchased directly from the P2R official website.
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For purchases made through distributors, TikTok Shop, or third-party platforms, please contact the original seller for after-sales support.
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Requests must be made within 14 days of receiving the product.
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Products must be unused, in brand-new condition, clean, and returned with original packaging, tags, and all accessories.
Returns or exchanges will not be accepted if:- The item shows signs of use, wear, or modification.
- Damage occurred from misuse, accidents, or improper handling (e.g., collisions, scratches, alterations).
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The item is customized or marked as non-returnable.
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The request is made after the eligibility period has expired.
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Contact us:
Email support@p2rsports.com with your order number, photos/videos (if applicable), and a brief description of the issue. -
Our team will reply within 1 business day to confirm your case and provide the return/exchange instructions.
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Before shipping, please include inside your return package:
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Your order number
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Your name & contact information (email or phone)
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A short note explaining the reason for return or exchange
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Prepare your package:
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Ensure the helmet is unused and includes all original packaging and accessories.
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Pack carefully to avoid transit damage.
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We recommend using USPS or FedEx for returns — they provide reliable tracking and delivery confirmation.
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After shipping:
Send your return tracking number to support@p2rsports.com so we can monitor delivery and process your refund or exchange quickly.
Upon inspection:
- Refunds: Processed to the original payment method within 5–10 business days after we receive and verify the returned item.
- Exchanges: The replacement product will be shipped as soon as the return is confirmed (shipping covered by us if the issue was on our side).
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If the return is due to P2R’s responsibility (wrong size shipped, manufacturing defect, incorrect item):
P2R will cover reasonable return-shipping costs based on standard ground rates (USPS / FedEx preferred).
If you plan to use a premium or express service, please contact us first to confirm applicable reimbursement. -
If the return is due to customer preference (e.g., wrong size ordered, dislike):
The customer will cover the return and re-shipping costs. -
All return shipments must be prepaid; cash-on-delivery is not accepted.
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Returns may be subject to a restocking fee of up to 10% of the product price (depending on condition and packaging).
- If your order includes free gifts, they must be returned together with the main product.
- Refunds or exchanges may be declined if items are missing parts or accessories.
- P2R reserves the right to make the final decision on all return and exchange cases.