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Váš Košík

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POKRAČOVAT V NÁKUPU
Celkový
€0,00 EUR
REFUND&EXCHANGE POLICY
Self-Service Returns & Exchanges

Use our self-service portal to request a return or exchange, check eligibility, and get next-step instructions.

  • Fast, guided steps

  • Track your request status

  • Support available if you need help

Start a Return / Exchange
We want you to be completely satisfied with your purchase. That’s why we offer a return service for products purchased online from www.p2rsports.com within 14 business days of delivery. Please see the terms and conditions below.
Scope

  • This policy applies only to orders purchased directly from the P2R official website.

  • For purchases made through distributors, TikTok Shop, or third-party platforms, please contact the original seller for after-sales support.

Eligibility
  • Requests must be made within 14 days of receiving the product.
  • Products must be unused, in brand-new condition, clean, and returned with original packaging, tags, and all accessories. 

    Returns or exchanges will not be accepted if:
    • The item shows signs of use, wear, or modification.
    • Damage occurred from misuse, accidents, or improper handling (e.g., collisions, scratches, alterations).

    • The item is customized or marked as non-returnable.

    • The request is made after the eligibility period has expired.

Process

  1. Contact us:
    Email support@p2rsports.com with your order number, photos/videos (if applicable), and a brief description of the issue.

  2. Our team will reply within 1 business day to confirm your case and provide the return/exchange instructions.

  3. Before shipping, please include inside your return package:

    • Your order number

    • Your name & contact information (email or phone)

    • A short note explaining the reason for return or exchange

  4. Prepare your package:

    • Ensure the helmet is unused and includes all original packaging and accessories.

    • Pack carefully to avoid transit damage.

    • We recommend using USPS or FedEx for returns — they provide reliable tracking and delivery confirmation.

  5. After shipping:
    Send your return tracking number to support@p2rsports.com so we can monitor delivery and process your refund or exchange quickly.

Upon inspection:

  • Refunds: Processed to the original payment method within 5–10 business days after we receive and verify the returned item.
  • Exchanges: The replacement product will be shipped as soon as the return is confirmed (shipping covered by us if the issue was on our side).
Shipping & Fees
  • If the return is due to P2R’s responsibility (wrong size shipped, manufacturing defect, incorrect item):
    P2R will cover reasonable return-shipping costs based on standard ground rates (USPS / FedEx preferred).
    If you plan to use a premium or express service, please contact us first to confirm applicable reimbursement.
  • If the return is due to customer preference (e.g., wrong size ordered, dislike):
    The customer will cover the return and re-shipping costs.
  • All return shipments must be prepaid; cash-on-delivery is not accepted.
  • Returns may be subject to a restocking fee of up to 10% of the product price (depending on condition and packaging).
Special Notes
  • If your order includes free gifts, they must be returned together with the main product.
  • Refunds or exchanges may be declined if items are missing parts or accessories.
  • P2R reserves the right to make the final decision on all return and exchange cases.