FAQ
Do you need help?
Frequently Asked Questions
Can I return a product if I change my mind?
Yes, if the product does not meet your needs, you can return it. We will process a refund after receiving the package.
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How will I receive my refund?
Refunds will be processed via bank transfer to the IBAN you provide in your warranty claim.
What is not covered under warranty?
Warranty does not cover:
❌ Damage caused by misuse or incorrect handling
❌ Defects known before purchase (if a discount was applied)
❌ Normal wear and tear
❌ Unauthorized repairs or modifications
❌ Free gifts
❌ Damage caused by misuse or incorrect handling
❌ Defects known before purchase (if a discount was applied)
❌ Normal wear and tear
❌ Unauthorized repairs or modifications
❌ Free gifts
Who covers the return shipping costs?
- For non-defective items, return shipping costs are the responsibility of the customer
- If the product is defective or incorrect, we will cover the return shipping cost