• Carriers:
  We partner with trusted international shipping carriers to ensure safe delivery to over 200 countries worldwide. Depending on the destination, the shipping service may include DHL, FedEx, UPS, China Post, or other international carriers.
  Tracking: Once your international order has been shipped, you will receive a tracking number via email to monitor your order's progress.

• Shipping Time:
  International expedited shipping can be selected during checkout for faster delivery.

  • Standard International Shipping: Delivery typically takes 7–21 business days, depending on the destination and customs clearance.

  • Expedited International Shipping: For faster delivery, you can opt for 2–5 business days, but this is subject to additional fees and availability.

• Customs and Duties:
  The customer is responsible for any import duties, taxes, or other fees that may apply upon delivery. These fees are typically charged by the destination country’s customs authorities. For more information, please contact your local customs office.

• • Carriers:
    For domestic shipping within the United States, we primarily use USPS, FedEx, and UPS, which are the most reliable shipping carriers for standard and expedited services.

  • Estimated Delivery Time:

    • Standard Shipping: 4–10 business days from the time the order is processed.

    • Expedited Shipping: If expedited shipping is selected, delivery typically occurs within 2–5 business days, depending on the shipping method and location.

  • Shipping Protection:
    We offer Shipping Protection for domestic orders, which covers the cost of replacement or refund for any lost, damaged, or stolen packages during transit. This service is optional and can be selected during checkout.

• We offer Shipping Protection for all orders, ensuring that your package is protected against damage, loss, or theft during transit.

  • Cost: The cost for Shipping Protection will be shown at checkout and can be selected by the consumer.

  • Coverage: This protection covers loss, damage, or theft of the product during shipping. If your package is lost or damaged, you can file a claim for a refund or replacement.

  • Claim Process: If you need to file a claim, please refer to our Shipping Protection Claims Page or contact our customer service for assistance.

• Order Processing: We aim to process all orders within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

• Pre-Orders: For pre-ordered products, the shipping date will be provided on the product page. Please refer to this date for estimated delivery times.

• Domestic (US):

  • Standard Shipping: 4–10 business days

  • Expedited Shipping: Available at checkout with an estimated delivery time of 2–5 business days.

• International (EU):

  • Standard Shipping (Slovakia and EU): 3–7 business days

• International Shipping (Other Countries): 7–21 business days, depending on the destination and customs clearance.

Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email or by visiting the carrier’s website (USPS, FedEx, UPS, or international carrier).

If you encounter any issues with tracking or need help with your shipment, please contact our customer support team at support@p2rsports.com.

While we work with trusted carriers, we understand that shipping can sometimes face delays or issues. If your package is delayed, damaged, or lost in transit, we recommend the following steps:

• For Damaged Packages:
  If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in filing a claim and arranging a replacement or refund.

• For Lost Packages:
  If your package is lost, please ensure that the tracking status shows the package as "lost" (for domestic orders, within 30 days; for international orders, within 60 days). If not, please reach out to our customer service for further assistance.

• P.O. Boxes: We are unable to deliver to P.O. Boxes.

• Restricted Areas: Certain regions or countries may have restrictions on deliveries. If we are unable to deliver to your address, we will inform you immediately and work with you on alternate shipping solutions.

• Shipping Delays: While we strive to meet the estimated delivery times, shipping delays may occur due to factors such as weather, customs clearance, or carrier-related issues. We are not responsible for any delays caused by the carrier or external factors beyond our control.

• • Returns: We offer a 14-day return policy for domestic and international customers. Products must be unused and in their original condition to be eligible for a return.

    • Return Process: To return an item, please contact our customer service team at support@p2rsports.com to initiate the return. Return shipping fees may apply unless the product is defective.

  • Exchanges: If you need to exchange a product for a different size or color, please contact us within 14 days of receipt. The exchange will be processed based on availability.

  • Refunds: Refunds will be processed once the returned item is received and inspected. If you purchased Shipping Protection, you will also be eligible for a refund or replacement in case of loss or damage.

• • If you have any questions regarding our shipping policy or need assistance with an order, please feel free to contact our customer service team:

    • Email: support@p2rsports.com

    • Customer Support Hours: Monday–Friday, 9:00 AM to 6:00 PM (GMT+8).